Privacy Policy – com789

01Who We Are

com789 is an online gaming and sports betting platform serving adult users in Pakistan. This Privacy Policy applies to all services accessible through the com789 platform — including sports betting, casino, fish games, bingo, live games and the VIP programme — accessed via web browser on any device.

When this policy refers to "com789", "we", "us" or "the platform", it refers to the entity operating the com789 platform and all associated services. When it refers to "you" or "the Member", it refers to any registered user or visitor to the platform.

This policy should be read alongside the Terms and Conditions, which govern the overall use of com789 and contain additional provisions relevant to your account and any PKR transactions you carry out on the platform.

02Data We Collect

com789 collects personal data through several channels — directly from you when you register and use the platform, automatically through your device and browser as you interact with the site, and from payment providers when you make a deposit or withdrawal in PKR.

Registration and account data:

• Full name as provided during registration
• Date of birth (required to confirm you are 18 or over)
• Email address and phone number
• Username and encrypted password
• Account preferences and notification settings

Verification data (where requested):

• Government-issued identification document details
• Proof of address documentation
• Verification photographs or scans as required during the identity check process

Usage and activity data:

• Betting and gaming activity — games played, bets placed, results
• Session timestamps and duration
• Features accessed within your account
• Customer support interactions

Technical data collected automatically:

• IP address and approximate geographic location derived from IP
• Device type, operating system and browser version
• Pages visited, time on page and navigation paths
• Referring URL if you arrived from another page

03How We Use Your Data

Every piece of data com789 collects is used for a specific, identified purpose. We do not retain data "in case it might be useful later" without a clear justification. The table below maps the main data categories to their primary purposes.

com789 does not use your personal data for algorithmic profiling aimed at exploiting vulnerable users or pushing excessive spending. Responsible gaming monitoring uses activity data to identify patterns that may indicate a member would benefit from self-management reminders, consistent with our commitment to adult, budget-conscious play.

04Payment Data and PKR Transactions

When you make a deposit or withdrawal on com789 using JazzCash, Easypaisa, Raast, bank transfer or a card, payment processing is handled by the respective payment provider. com789 receives transaction confirmation and reference data but does not store full payment credentials — card numbers, mobile banking PINs or bank account passwords are never stored by the platform.

• Transaction reference numbers and amounts are retained in your account history for audit and dispute resolution purposes.
• The payment method type (e.g., JazzCash, bank transfer) associated with each transaction is recorded to support the withdrawal same-method policy.
• Payment providers process your credentials under their own privacy policies. com789 selects payment partners that maintain appropriate data security standards.
• PKR transaction records are retained for a standard financial audit period after the transaction date.

05Cookies and Tracking Technologies

com789 uses cookies and similar technologies to make the platform function correctly, remember your session and understand how members navigate the site. Here is what each category does:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, maintain your PKR wallet state and ensure secure page delivery. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember preferences such as your chosen language, display settings and game filter selections so you do not have to re-select them every visit.
• Analytics cookies: Used to understand which pages and features are most used, how long sessions last and where navigation issues occur. This data is aggregated — it does not identify you individually. The insights are used to improve platform performance.
• Security cookies: Help detect and block suspicious activity such as login attempts from unrecognised devices or rapid account actions that may indicate automated abuse.

com789 does not use third-party advertising cookies or allow external ad networks to place tracking technologies on the platform. You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally.

06Sharing Your Data

com789 does not sell personal data. The situations in which your data may be shared with third parties are limited to the following:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast or your bank only to the extent necessary to process a specific deposit or withdrawal.
• Identity verification services: Where document verification is required, verification data may be processed by a specialist identity verification provider under a data processing agreement with com789.
• Fraud prevention services: Certain transaction and usage signals may be shared with fraud detection services to protect the integrity of the platform and its members.
• Legal obligations: com789 will disclose personal data if required to do so by a valid legal process, court order or regulatory requirement applicable in the jurisdiction of the platform's operations.
• Business transfers: In the event of a merger, acquisition or asset sale affecting com789, your personal data may form part of the transferred assets. You will be notified of any such transfer and any change in the applicable privacy policy.

In every case where data is shared with a third party, com789 limits the disclosure to the minimum information necessary for the specific purpose and requires partner organisations to handle the data securely.

07Data Retention

com789 retains personal data for as long as it is needed for the purpose it was collected and for any subsequent legal or compliance obligations. When the retention period ends, data is securely deleted or anonymised so it can no longer be linked to an individual.

• Active account data is retained for the duration of your account's active status plus a defined period after closure.
• PKR transaction records and associated correspondence are retained for a standard financial audit period from the date of the transaction.
• Identity verification documents are retained for the period required to comply with the platform's verification obligations and then securely deleted.
• Customer support records are retained for a period sufficient to resolve any open or potential future disputes arising from those interactions.
• Analytics data is retained in anonymised or aggregated form only — individual session data is not kept beyond the period needed for performance analysis.

If you close your account, com789 will delete or anonymise your personal data within a reasonable period, except for the categories of data that we are required to retain for compliance purposes as described above.

08Your Rights Over Your Data

As a com789 member, you have the following rights in relation to your personal data. You can exercise these rights by contacting the support team through live chat in your account or by email.

• Right to access: You can request a summary of the personal data com789 holds about you, including what categories of data are stored and how they are used.
• Right to correction: If any personal data on your account is inaccurate or outdated, you can request that it be corrected. You can update basic contact details directly through your account settings.
• Right to deletion: You can request deletion of personal data that is no longer required for the purposes it was collected. Where retention is required for legal or financial compliance reasons, deletion may be partial rather than complete until the relevant retention period has passed.
• Right to restrict processing: In certain circumstances you can request that com789 limit how your data is used while a concern or dispute is being reviewed.
• Right to withdraw consent: Where processing is based on your consent — such as optional marketing notifications — you can withdraw that consent at any time through your notification preferences in account settings.

09Account Security and Your Responsibilities

com789 applies technical and organisational security measures to protect the data held on the platform. However, the security of your account also depends on the steps you take to protect your login credentials.

• Use a strong, unique password for your com789 account — one that is not used for any other service.
• Do not share your login details with anyone. com789 staff will never ask for your password.
• Log out of the platform after each session, particularly when using a shared or public device.
• If you receive any communication claiming to be from com789 that asks for your password or payment credentials outside of the official login process, treat it as suspicious and report it to support immediately.
• In the event of a suspected account compromise, contact com789 support without delay so that the account can be reviewed and secured.

Any activity on your account — including bets placed and deposits made — is treated as authorised by you unless you have notified com789 of suspected unauthorised access before or promptly after the activity in question.

10Children and Age Restrictions

com789 is strictly for adults aged 18 and over. The platform does not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration and ongoing account management process.

If com789 becomes aware that an account has been created by or is being used by a person under the age of 18, that account will be closed immediately and any associated data will be deleted in accordance with this policy. Any balance on such an account will be handled in accordance with the Terms and Conditions.

11Updates to This Privacy Policy

com789 may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements or data handling practices. The date at the top of the page shows when the policy was last revised.

For material changes — particularly those that affect how your data is used or what rights you have — com789 will notify active members through an on-screen notice when you next log in, or by email if a contact address is on file. We will give you a reasonable period to review any significant changes before they take effect.

Continued use of com789 after the effective date of an updated policy constitutes your acceptance of the revised terms. If you disagree with a change, you should stop using the platform and contact support to close your account.

12Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights or have concerns about how your personal information is being handled on com789, you can reach the support team through the following channels:

• Live chat — available within your account around the clock
• Email — response times are typically within one business day for standard accounts and faster for VIP Gold and Platinum members