com789 Frequently Asked Questions

Go to the Register page and fill in your full name, mobile number, date of birth, a username and a password. Registration is completely free. Once you submit your details, your account is created immediately and you can log in straight away. You must be 18 years of age or older to register — date of birth is required during sign-up and may be verified at a later stage, particularly when you first request a withdrawal.

No. com789 operates a strict one account per person policy. Multiple accounts — whether registered under the same or different contact details — are not permitted. If duplicate accounts are identified, they are reviewed and suspended. If you have forgotten your login details, use the password recovery option or contact support through live chat to regain access to your existing account. Do not register a second account to work around a locked or suspended account.

Log in and go to Account Settings to update contact details such as your email address and notification preferences. Some information — such as your registered name and date of birth — is locked after registration as it is used for identity verification purposes. If you have a genuine reason to update locked details, contact the support team through live chat with supporting documentation and they will guide you through the process.

Use the password recovery option on the Login page. Enter the mobile number or email address registered to your account and a reset code will be sent to you. Follow the instructions in the message to set a new password. Make sure the contact details you enter exactly match those provided during registration. If recovery messages are not arriving, contact support through live chat — they can verify your identity and assist with account access.

Account closure can be requested through the support team via live chat. Before the account is closed, any remaining PKR balance in your wallet will be withdrawn to your registered payment method. Bonus balances that have not met wagering requirements are forfeited upon closure as per the Terms and Conditions. If you are thinking about closing your account due to gaming habits, a cooling-off period or self-exclusion might be a better option — see the Responsible Gaming page for details.

Accounts can be temporarily suspended for a number of reasons — multiple failed login attempts triggering a security lock, an identity verification check being initiated, or a routine review. In most cases, a temporary lock from failed logins lifts automatically after a short period. If your account has been suspended for a different reason, contact the support team through live chat to find out what is needed to restore access. Do not create a new account while your existing one is suspended.

com789 supports JazzCash, Easypaisa, Raast instant payment, bank transfer and debit or credit cards for PKR deposits. All transactions are in Pakistani Rupees — there is no currency conversion and no hidden exchange rate charge. The full list of supported methods and minimum deposit amounts for each is displayed in the Deposit section of your account dashboard after login.

Mobile wallet deposits via JazzCash and Easypaisa are typically processed within seconds of confirmation. Once the transaction is confirmed on your end, the PKR amount should appear in your com789 wallet almost immediately. If a deposit has not reflected after five minutes, check your JazzCash or Easypaisa transaction history to confirm the payment went through successfully. If the deduction shows in your wallet but the balance has not updated in com789, contact support with the transaction reference.

No. com789 requires that all deposits come from a payment account registered in your own name. Third-party deposits — where the JazzCash, Easypaisa or bank account belongs to another person — are not accepted and may result in the deposit being reversed and the account reviewed. This policy exists to protect members against unauthorised use of their accounts and to comply with standard financial security practices.

Minimum deposit amounts vary slightly depending on which payment method you use. The current minimums for each supported method are displayed on the deposit screen in your account. com789 keeps minimum amounts accessible so you are not forced to deposit more than you want to in order to start playing. There is no maximum deposit limit applied by default — though you can set your own monthly cap through the responsible gaming settings in your account.

First, allow five to ten minutes and refresh your com789 wallet page. Occasional delays can happen during peak periods. If the balance has still not updated, go to your JazzCash or Easypaisa transaction history and note the transaction ID or reference number. Contact com789 support through live chat and share this reference along with the deposit amount and the time of the transaction. The support team can trace the payment and resolve the discrepancy manually.

Standard withdrawals are processed within 24 hours of the request being submitted. VIP Silver, Gold, Diamond and Platinum members enjoy faster withdrawal processing — Gold and Platinum members in particular typically see their withdrawals processed within a few hours. Withdrawals to JazzCash and Easypaisa accounts usually land faster than bank transfers due to the nature of mobile wallet infrastructure.

com789 may request identity verification before processing your first withdrawal. This typically involves confirming your name and date of birth with a valid identity document such as a CNIC. This is a standard account verification step and is not specific to com789 — most financial platforms carrying out account verification follow a similar process. Once your account is verified, subsequent withdrawals generally proceed without additional document requests unless unusual activity is detected.

Withdrawals are processed back to the same payment method and account used for the original deposit. This is a security measure to prevent funds from being diverted to third parties. If your payment account details have changed — for example, you have a new mobile number or bank account — contact support before requesting a withdrawal so the details can be updated correctly before processing begins.

Common reasons for withdrawal delays include pending identity verification, an active bonus balance that has not yet met its wagering requirement, or a mismatch between the withdrawal account details and the registered deposit method. Rejected withdrawals will include a reason in your account notification. Contact the support team if the reason is unclear — they can check your account status and explain exactly what is needed to proceed.

Yes, minimum withdrawal amounts apply and vary by payment method. Current minimums are displayed in the Withdrawal section of your account dashboard. com789 does not charge withdrawal fees on standard transactions, though your bank or mobile wallet provider may apply their own charges on the receiving end — this is outside com789's control.

com789 offers a wide range of cricket betting markets covering PSL games, T20 international matches, ICC tournament fixtures and domestic Pakistan cricket. Available markets include match winner, total runs, top batsman and bowler, over-by-over runs, method of first wicket, team to bat first and more. Live in-play markets open once a match starts, allowing you to place bets as the game develops in real time.

If a match is abandoned before a result can be determined under the D/L method or equivalent, all pre-match and in-play bets that have not yet been settled are typically voided and stakes returned to your PKR wallet. Settlement rules for specific outcomes and edge cases — such as a match completed with reduced overs — are detailed in the Sports Betting section of the Terms and Conditions. Where a result is officially declared, bets are settled on that result even if overs were reduced.

Cash out availability depends on the market and the match status. Where cash out is available, the option will appear on your open bets during the event. The cash out value fluctuates based on current match conditions and odds. Accepting a cash out settles your bet immediately at the displayed value and closes the bet. Not all markets or events support cash out — this is displayed clearly on the bet when the feature is active.

Yes. Live in-play betting on PSL matches is one of the most active sections on com789 during the cricket season. Markets update in real time as the match progresses. During PSL season — including playoffs and the final — market depth is at its highest. Odds shift ball by ball in active in-play markets, so the value on offer changes quickly. You need a funded PKR wallet and to be logged in to place live bets.

Alongside cricket, com789 covers football leagues and international tournaments, as well as selected Esports events. The full sports calendar is visible in the Sports section of your account after login, with filtering by sport and upcoming events. Football markets cover match results, Asian handicap, over/under goals and more. Esports coverage includes popular titles across major international events.

Winning bets are settled automatically once the result is confirmed. The winnings — including your original stake — are credited to your PKR wallet immediately upon settlement. You will see the updated balance reflected in your account dashboard. Settlement timing depends on when official results are confirmed for each event type. For cricket, this is typically within minutes of the final ball in a match.

The welcome bonus is applied automatically to your first qualifying PKR deposit. There is no code to enter — make your first deposit, meet the minimum qualifying amount displayed on the promotions page, and the bonus is credited to your bonus wallet balance. From there, standard wagering requirements apply before the bonus can be converted to withdrawable real money. Full terms for the current welcome offer are in the Promotions section of your account.

A wagering requirement is the total PKR amount you need to bet before bonus funds become withdrawable as real money. For example, a 30x wagering requirement on a PKR 1,000 bonus means you need to place PKR 30,000 in qualifying bets before that bonus converts. Different game types may contribute at different rates — sports bets typically count at 100%, while some casino games may count at a lower rate. The specific contribution rates are detailed in each promotion's terms.

If you request a withdrawal while a bonus with an active wagering requirement is on your account, the bonus balance and any winnings generated from it are typically forfeited before the withdrawal is processed. Your real money balance — the PKR you deposited yourself — remains withdrawable at any time regardless of bonus status. This is standard across the industry and the exact policy is outlined in the welcome bonus terms.

Yes. com789 runs regular promotions for existing members, including reload bonuses, cashback offers and seasonal events tied to PSL, T20 World Cup and other major cricket fixtures. VIP members receive additional exclusive offers as their tier rises. Active promotions and opt-in bonuses are displayed in the Promotions section of your account dashboard after login.

Yes. You can manage your bonus and promotional communication preferences from Account Settings after login. If you prefer not to receive bonus offers — for example, as part of managing your gaming habits — you can opt out of promotional messages entirely. Opting out means future bonuses will not be applied to your deposits automatically. You can re-enable the preference at any time from the same settings screen.

Every com789 member starts at Bronze VIP level upon registration. As your activity on the platform grows — through sports bets, gaming sessions and overall PKR wagered — your tier upgrades automatically through Silver, Gold, Diamond and Platinum. Each tier comes with progressively better benefits: higher cashback percentages, larger withdrawal limits, faster processing times and access to exclusive game rooms and tournaments. Your current tier and progress bar are visible in your account dashboard after login.

Gold and Platinum VIP members receive the highest cashback rates, the largest PKR withdrawal limits and the fastest processing times on the platform. They also get priority access to the support queue — meaning chat response times are faster. Platinum members additionally receive a dedicated account manager, exclusive tournament invitations and access to game rooms and betting markets with higher stake limits not available at lower tiers.

VIP tiers are maintained based on rolling activity over a defined period. If your activity drops significantly below the threshold for your current tier during a review period, your tier may be adjusted downward. The specifics of how tier maintenance is calculated are in the VIP programme terms accessible from your account. The best way to maintain your tier is consistent, regular activity on the platform across sports betting and gaming.

Cashback is calculated as a percentage of net losses over a defined period, at the rate corresponding to your VIP tier. Bronze tier cashback is the base rate; higher tiers receive progressively better percentages. Cashback is credited to your account on a regular schedule — typically weekly for standard members and more frequently for higher-tier VIPs. The credited amount appears in your bonus or cashback wallet balance in your account dashboard.

No. Your single com789 account gives you access to all sections of the platform — sports betting, fish games, bingo, slots and live casino. All sections share the same PKR wallet, so you can move between a cricket bet and a fish game table or a bingo room without any fund transfer step. There is no separate registration required for any game category.

Fish games are arcade-style casino games where players use PKR credits to fire at fish swimming across the screen — each fish type carries a different prize multiplier. The more powerful your weapon (which costs more credits per shot), the higher the potential payout per fish. Multiple players can play in the same table room simultaneously. com789 offers fish games at various stake levels — lower stakes tables are available for casual play and higher-stake rooms are accessible to VIP members.

Bingo rooms on com789 run throughout the day with regular game schedules. Different rooms operate at different stake levels and with different prize pool sizes. The bingo lobby in your account shows upcoming game times, current player counts and the prize pool for each scheduled game. Some rooms have fixed start times while others run continuously with short intervals between games.

Yes. The live casino section of com789 is fully optimised for mobile play. Live dealer games — including roulette, baccarat and card tables — stream directly in your mobile browser without requiring any plugin or additional download. A stable internet connection (mobile data or WiFi) gives the best experience for live streaming. All live casino bets use your PKR wallet balance.

Use a strong, unique password that you do not use on any other service — a mix of letters, numbers and symbols of at least 10 characters. Never share your login details with anyone, including people claiming to be from com789 support — the support team will never ask for your password. Always log out after sessions on shared devices. Change your password every few months from Account Settings. If you ever suspect unauthorised access, change your password immediately and contact support.

Do not click any links in the message and do not provide any account details in response to it. com789 will never ask for your password or full payment details via SMS, WhatsApp or any messaging app. If you receive a message asking for your login credentials, treat it as a phishing attempt. Report it to the com789 support team via live chat from inside your account so the team is aware. Log in to com789 only through the official website address typed directly into your browser.

All transactions on com789 — deposits, withdrawals and account activity — are processed over encrypted connections. Your payment details are not stored on the com789 platform after a transaction is completed. For more detail on how your personal and financial data is handled, refer to the com789 Privacy Policy available on this site.

Change your password immediately from Account Settings. Then contact the com789 support team through live chat and explain the situation — the team can review your account's login history and flag any suspicious access. If the balance in your account has changed in a way you cannot explain, notify support immediately so the transactions can be investigated. Acting quickly gives the best chance of resolving any unauthorised activity.